What is PFAC?

Patient Family Advisory Council meets monthly at CMH

By Kristen Moss, Patient Experience Manager

You’ve probably heard about our Patient Family Advisory Council. But what exactly is it?
PFAC is our Patient Family Advisory Council. The council gives us the patients’ opinions, ideas and feedback so we can improve CMH as a place to receive care.


The PFAC looked at the setup of a mock Emergency Department room in 2019 to give their advice and suggestions.

Who is on PFAC?
PFAC is made up of a few CMH staff members, patients and family members of patients. Anyone who has been a patient at CMH can join. You can tell your family and friends and even your patients about the council. We are always looking for people who want to join us and help CMH improve for patients.

Why should someone join?
PFAC is all about making the experience at CMH better. Patients from this council have had input on topics that range from paint colors to strategic planning and even the building of our services and clinics. It is important that we include the patients’ voice when trying to build a better health system that is for them.

When does PFAC meet?
We meet as a council on the third Monday of the month. The PFAC meets with the Planetree Caregiver Council every month before their own meeting so they are informed of what is going on at the hospital. This ensures we have the patient voice involved in decisions that affect person-centered care.

We are looking to grow the PFAC! Please let your family, friends and patients know they can make a difference by joining the CMH PFAC.

Masks continue to be required at CMH for patients, caregivers, and visitors.Learn More