Pediatric Clinic

A: Yes! The CMH Pediatric Clinic team wants you to feel totally confident and comfortable in your decision to trust us with the care of your child. We offer a complimentary prenatal consultation, as well as get acquainted consultations to help you and your child get familiar with and feel comfortable with the office and our providers. Please call 503-325-7337 to schedule your no-cost consultation.

A: Please bring the following:

• Your insurance card
• Photo ID
• New patient paperwork. You will receive new patient paperwork in the mail before your appointment. Please complete it before you come, or arrive 30 minutes early to give yourself enough time to complete the paperwork at the clinic.
• Immunization records for the patient, or make prior arrangements for the clinic to request the patient’s immunization records.
• If you are a designated legal guardian for the patient, bring paperwork that shows your guardianship.
• If the appointment is for a well-child checkup for a patient age five or under, please complete the Ages and Stages Questionnaire and bring to the appointment.
• All current medicines or supplements in their original, labeled containers.
• Cash, check or card to make co-payment. If you do not have insurance or are a self-pay patient, you may speak with a Patient Financial Services Counselor before your visit at 503-338-7530. Financial assistance options are available.

A: When you arrive, we will take a photograph of the patient that will accompany their chart for identification purposes. You’ll have the opportunity to interact with the patient’s healthcare team, you’ll receive educational materials pertaining to the reason for the visit, and you’ll be able to ask questions and bring concerns to your medical provider. The patient will be given age-appropriate screenings on emotional, social, physical and developmental health.

A: Normal results may be sent by mail. Any results of concern will be communicated by phone, or in some cases by a follow-up appointment. All results are provided after our caregivers receive the final report, which may take a week or more for some tests. If you’ve not heard from us within seven days, please call for the status of the results. Please note that results can be given directly to the patient or authorized representative only. If you would like to authorize anyone other than yourself to have access to the patient’s medical information, we will provide a release of information form for your signature.

A: If you need a refill of your child’s medication, please call your pharmacy and ask them to submit a refill request. Please allow three business days for all refill requests, and follow up with your provider as scheduled to ensure continuation of refills on a safe and timely basis.

Please note that refill requests may be denied if we have not seen your child for a certain period of time, depending upon the particular health condition. We will communicate with you regarding any reasons for denial or the need for a follow-up visit prior to refill. Keep in mind that controlled substances require signed prescriptions by law, and cannot be filled without a patient encounter.

A: There are a couple different ways to reach your provider, the clinic nurse or the family transition planner. You may 1) send us a message through the patient portal, myCMH, or 2) call the clinic phone number, press “3” for more options, then select the person you’d like to reach.

A: Some services may not be covered by your insurance plan. Please ask your medical provider and your insurance provider about costs before planning any procedure.

A: The Pediatric Clinic can provide a copy of your child’s immunization records upon your request. Please contact our office to initiate a request.

A: Yes. Please contact our office to make arrangements.

A: If your child is scheduled to have a well-child checkup, we must have a parent or guardian present. If your child is sick and needs an urgent appointment, you can provide a signed notice or call our office to give verbal permission.