Patient Satisfaction Survey

Patient Satisfaction Survey


Your perspective helps us improve care

Patient Satisfaction Survey

Provider star ratings

Columbia Memorial Hospital is committed to providing you accessible information to make informed decisions about your health care and about our doctors and services. As part of that commitment, we use a national, standardized survey to measure our patients’ experiences. This survey is administered by the National Research Corporation (NRC) for outpatient services. A brief 10 question survey is sent to patients within 3 days after their visit through a text message or email.

We use the results of these surveys to help improve our services for you. We also share this information directly with you to help you make a more informed decision. These patient surveys offer our patients an opportunity to rate their experiences and share comments, which are then displayed anonymously on our provider profile pages. This allows you to review relevant feedback before selecting a provider.

A participating provider’s rating will be posted on the site when he/she has a minimum of 30 completed surveys.  We post both positive and negative comments from the surveys. We do not post comments that are libelous, slanderous, profane, or otherwise inappropriate or may risk the privacy of our patients.

Provider star ratings are based on responses to the following questions:

  • Were you seen by a care provider in a timely manner?
  • Did the care providers give you enough information about your health and treatment?
  • Did the care providers listen carefully to you?
  • Did you trust the care providers with your care?
  • Did the care providers seem to know your medical history?
  • Did the care providers talk about how to prevent illness or injury?
  • How likely would you be to recommend this provider to your family and friends?