Over the past 20 years, healthcare has begun to transform for the better. Healthcare organizations realized that providing great medical care was no longer enough to help patients achieve health and well-being.
As patients, we still want excellent medical care, but we also want to feel valued, respected and involved in decisions about our health. More than a decade ago, Columbia Memorial Hospital’s (CMH) leadership embraced the opportunity to reshape healthcare in our community.
CMH has invested in creating an organization where our patient’s experience is priority one; and, where excellence encompasses quality, service, and care.
Choosing which hospital and healthcare providers to entrust with your care is not an easy decision.
When it comes to life-saving care, treatment for chronic illness, help for a family member who’s suffered a cardiac event or stroke, where you’d like to deliver your first child, or who to call on when the flu hits your home, you need to know that the team working with you is skilled, experienced and focused. You want convenience and value, without sacrificing quality and compassion.
Given the opportunity, CMH promises to make your experiences with us excellent! As a Planetree-Designated Patient-Centered Hospital, we embrace, support and promote the people-centered philosophy of care. We believe that a patient is a person to care for not a condition to treat.
Our Planetree-Designation signals to our community and all those we serve that CMH is health system where providers partner with patients and families, and where patient comfort, dignity, empowerment, and wellbeing are prioritized with providing top-quality clinical care.
In addition to adopting the core tenets of Planetree, we strive to develop and implement tools and processes that promise a culture of safety and excellence for every patient, at all times, and in every area of our organization. Every CMH caregiver pledges to advocate the following principles:
We are human beings caring for other human beings, creating a healing environment for patients, families, and staff members.
We contribute the quality of the hospital experience by promoting caring connections between patients and their support systems.
CMH is welcoming and accessible, providing clearly marked signs, comfortable and familiar rooms, and healing environments that engage the senses and break down barriers.
We recognize the vital role of spirituality in healing the whole person and provide opportunities for reflection and support of spiritual needs.
In addition to clinical approaches to healthcare, patients are offered complementary therapies that promote healing and wellness.
Patients, families, and community members receive increased access to meaningful information.
Patients have choices and personalized service in combination with sound nutrition practices that add pleasure, comfort, and familiarity.
Music, artwork, theater and crafts promote human engagement with positive distractions in the clinical setting.
Therapeutic human touch, including massage therapy, brings many benefits to patients, their families and caregivers.
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