Patient and Family Advisory Council

Patient and Family Advisory Council

Working together to improve communication and care

Patient and Family Advisory Council

PFAC speaks for patients

Patient-guided, people-centered

Columbia Memorial Hospital’s Patient and Family Advisory Council (PFAC) is a very important group of people. These committed community members share their perspectives and speak for patients in discussions about how the hospital and Medical Group can best meet patients’ needs.

Since 2012, this group has served as a guiding light for the leadership of Columbia Memorial Hospital (CMH). Their input is vital to shaping the healthcare experience at CMH facilities and ensuring the continued viability of medical services in our region.

The PFAC’s goals are to:
  • Reflect the diversity in the communities CMH serves.
  • Represent the needs and priorities of patients and their families.
  • Give input on hospital policies and procedures.
  • Present and discuss topics of concern.
  • Participate in hospital activities, special events, and educational events.
  • Promote the values of patient and family-centered care.


In recent years, the PFAC has given input into a number of key projects, including the remodel of the Critical Care Unit, choosing a new nurse call system, and improving the readability of patient forms.

The CMH Patient and Family Advisory Council is a model for other healthcare organizations. Our PFAC has hosted several international webinars with Planetree Inc., was featured in the Arkansas Hospital Association’s magazine, and was invited to present a poster at the annual Planetree Conference.

Joining PFAC

Members of the Columbia Memorial Hospital (CMH) Patient and Family Advisory Council (PFAC) represent the needs and priorities of many people. They serve as a liaison between the community and the hospital.

You may qualify to be a PFAC member if:
  1. You are a current or recent CMH patient or you are a family member of a current or recent CMH patient.
  2. And, you are not married to a current CMH employee.
People who are effective PFAC members are:
  • Good listeners and respectful of others.
  • Interested in a wide range of healthcare issues.
  • Willing to share personal healthcare experiences.
  • Appreciative of others’ experiences and insight.
  • Enthusiastic and practical about the goal of people-centered care.

PFAC Commitment

PFAC members meet monthly at lunchtime and are asked to join one of the hospitals other Advisory Teams (A-Teams). This generally requires about three hours a month. We ask that PFAC members commit to serve a two-year term, which can be renewed indefinitely.

Applying to PFAC

Thank you for your interest in joining the CMH Patient and Family Advisory Council. All applications received are reviewed by the nomination committee and voted on by the Council.

To learn more about PFAC, call 503-338-7505.

Apply to PFAC.