Columbia Memorial Hospital’s Patient and Family Advisory Council (PFAC) is a very important group of people. These committed community members share their perspectives and speak for patients in discussions about how the hospital and Medical Group can best meet patients’ needs.
Since 2012, this group has served as a guiding light for the leadership of Columbia Memorial Hospital (CMH). Their input is vital to shaping the healthcare experience at CMH and ensuring the continued viability of medical services in our region.
In recent years, the PFAC has given input into a number of key projects, including the remodel of the Critical Care Unit, launching new Primary Care Clinics, increasing interpretation services, keeping the hospital quiet and even updating the CMH dress code.
The CMH Patient and Family Advisory Council is a model for other healthcare organizations. Our PFAC has hosted several international webinars with Planetree Inc., was featured in the Arkansas Hospital Association’s magazine, and was invited to present a poster at the annual Planetree Conference.
Members of the Columbia Memorial Hospital (CMH) Patient and Family Advisory Council (PFAC) represent the needs and priorities of many people. They serve as a liaison between the community and the hospital.
PFAC members meet monthly at lunchtime and are part of the hospital’s Planetree Caregiver Council. This generally requires about three hours a month.
Thank you for your interest in joining the CMH Patient and Family Advisory Council. Your application will be reviewed by the PFAC facilitator and committee.
Talk to a nurse on the CMH COVID-19 Community Hotline at 503-338-4699. This hotline is open Monday through Friday, 9 a.m. to 5 p.m.
For general information about coronavirus COVID-19:
“I wanted to make a difference locally and be a voice for patients and communities served by CMH.” –Jeanette Sampson, Astoria
“I became involved while my wife was fighting cancer and I thought I might put positive input in from the patient and family view.”–Terry Eager, Chinook
“I heard about PFAC from a nurse at CMH in the Coast Guard community. I was intrigued that a hospital would be concerned enough about getting patients’ perspectives to have a formal council like PFAC. Joining PFAC seemed like a worthwhile opportunity to get involved in my community and learn more about the healthcare field. I attended my first PFAC meeting as a guest and was impressed with the level of professionalism and productivity, as well as how welcoming the members were. Being involved with PFAC has been a great learning experience for me and I look forward to my continued service as a member.” –Sally Ma, Hammond
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