Columbia Memorial Hospital’s Patient and Family Advisory Council (PFAC) is a very important group of people. These committed community members share their perspectives and speak for patients in discussions about how the hospital and Medical Group can best meet patients’ needs.
Since 2012, this group has served as a guiding light for the leadership of Columbia Memorial Hospital (CMH). Their input is vital to shaping the healthcare experience at CMH facilities and ensuring the continued viability of medical services in our region.
In recent years, the PFAC has given input into a number of key projects, including the remodel of the Critical Care Unit, choosing a new nurse call system, and improving the readability of patient forms.
The CMH Patient and Family Advisory Council is a model for other healthcare organizations. Our PFAC has hosted several international webinars with Planetree Inc., was featured in the Arkansas Hospital Association’s magazine, and was invited to present a poster at the annual Planetree Conference.
Members of the Columbia Memorial Hospital (CMH) Patient and Family Advisory Council (PFAC) represent the needs and priorities of many people. They serve as a liaison between the community and the hospital.
PFAC members meet monthly at lunchtime and are asked to join one of the hospitals other Advisory Teams (A-Teams). This generally requires about three hours a month. We ask that PFAC members commit to serve a two-year term, which can be renewed indefinitely.
Thank you for your interest in joining the CMH Patient and Family Advisory Council. All applications received are reviewed by the nomination committee and voted on by the Council.
To learn more about PFAC, call 503-338-7505.
Contact the Administration office to learn more about the Patient and Family Advisory Council.
In person: Administration is located just inside the north entrance to the hospital.
Open 8am-5pm, Monday-Friday
“I wanted to make a difference locally and be a voice for patients and communities served by CMH.” –Jeanette Sampson, Astoria
“I became involved while my wife was fighting cancer and I thought I might put positive input in from the patient and family view.”–Terry Eager, Chinook
“I heard about PFAC from a nurse at CMH in the Coast Guard community. I was intrigued that a hospital would be concerned enough about getting patients’ perspectives to have a formal council like PFAC. Joining PFAC seemed like a worthwhile opportunity to get involved in my community and learn more about the healthcare field. I attended my first PFAC meeting as a guest and was impressed with the level of professionalism and productivity, as well as how welcoming the members were. Being involved with PFAC has been a great learning experience for me and I look forward to my continued service as a member.” –Sally Ma, Hammond
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