Meet Mariah Matthews, CCR

Mariah Matthews CCR

Matthews is a customer care representative at CMH

Mariah Matthews is a customer care representative working in the CMH-OHSU Knight Cancer Collaborative. She sometimes floats to work in other departments, such as Pediatrics or the Women’s Center. 

How long have you worked here?
I have worked at CMH for a little over a year now.

What does person-centered care mean to you?
It means going above and beyond for everyone I encounter, looking past current circumstances and seeing the person as a whole, for the lives they have lived and the person that they are. Everyone deserves to be treated with kindness and respect. We are dealing with some of the most difficult circumstances here in the medical field, and the least I could do for each person is go beyond the surface and try to provide them with their smoothest, most comfortable encounter yet.

What brought you to the community and/or why do you enjoy living here?
I was born and raised in the area. I love knowing almost everyone I see. I can also strike up a conversation with someone I have never met before and find some sort of connection with them.

What is your favorite thing about working at CMH?
The relationships I have formed. I was hired as a float CCR, and in the first nine months of working here, I floated to more than 10 clinics. I can help patients and coworkers find the right person to carry out their task at hand, and I’m always met by familiar faces wherever I go within CMH.

What is one unique thing about your job?
Being a CCR has been more than just phone calls and appointment scheduling. The position I am in currently has me working closely with medical staff. My desk mates are an LPN and MA. I get to learn medical terminology and see the patients on a more personal level, which I feel has helped us form a deeper level of trust.

How do you respond to a challenge in your job?
First, I step back from the situation and think over every possible scenario that could arise. Then, I compose myself and access the more logical part of my thinking. I break the challenge up into smaller pieces — what needs to be handled first and what can wait — then I go down the list. At first, it seems like a long process, but I have learned that going at it from this method has proven to be quicker and less painful than stressing all the way through an issue.

What do you look forward to most in your job?
Learning something new. Working for the Cancer Center, I am faced with endless opportunities to learn. It’s my mind’s ultimate playground of information!

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