Astoria, Ore. – After an extensive review, Planetree Inc. has named Columbia Memorial Hospital (CMH) a “Planetree Designated® Patient-Centered Hospital” for the second time in three years.
“The designation signals to healthcare consumers that Columbia Memorial Hospital is a hospital where providers partner with patients and families, and where patient comfort, dignity, empowerment and well-being are prioritized with providing top-quality clinical care,” said Susan Frampton, president of Planetree Inc., a not-for-profit organization that has been at the forefront of the movement to transform healthcare from the perspective of the patient for almost 40 years.
In 2013, the hospital was among the first organizations nationwide to achieve the three-year designation. Their re-designation recognizes CMH’s sustained excellence in patient-centered care. Today, CMH is one of only 77 organizations worldwide, and one of 27 in the nation, to receive the Patient-Centered Hospital Designation since the program’s launch in 2007.
Guided by Planetree’s 10 core components of a patient-centered culture, CMH has implemented substantial initiatives and practices over the past 15 years that are designed to enhance both the patient and staff experience. Recent examples include renovations to the critical care unit and Family Birthing Center, a new nurse-call system, and healthier snack options in the cafeteria.
“For caregivers at CMH, achieving Planetree Designation for a second time is cause for celebration. However, we know that the work continues. Providing excellent patient-centered care is not a race to a finish line, it is an ongoing process of innovation and transformation of the way we deliver care and service.” said Jarrod Karnofski, CMH’s vice president of ancillary and support services.
To achieve the Planetree designation, healthcare organizations must rank high in national measures of quality and patient satisfaction, and meet more than 60 specific criteria that support a patient-centered healthcare experience.
The standards were developed based on the results of hundreds of focus groups with patients, family members and healthcare professionals around the country.
As part of the designation process, Planetree representatives visited CMH in December of 2015 to speak directly with patients, family members, hospital leadership, caregivers, and others. Focus group participants candidly shared their experiences at CMH. The site visit team found that patients feel listened to, respected, and well-cared for, and that caregivers feel informed, empowered, and appropriately recognized.
“A strength of the designation program has been the integration of qualitative and quantitative measures,” explained Frampton. “Hospitals in the U.S. awarded designation are held accountable for exceeding benchmarks for both quality and patient satisfaction.”
All designation determinations are made by an independent committee of international healthcare experts and CEOs from previously designated hospitals.
Planetree Inc. was founded in 1978 by a patient in San Francisco. Today, the Planetree membership network is a global community of more than 250 acute care hospitals, continuing care facilities, outpatient clinics, and consumer health libraries. The Planetree model has been implemented in a variety of settings, ranging from 25-bed critical access hospitals to large urban medical centers with more than 2,000 beds.
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