At CMH, patient-centered care looks like a bullseye or a spiral.
At the center is our patient, in need of care and healing. In the next ring are the family members and friends who care for them during and after their treatment. Outside of that is their medical care team. All play an important role in helping the patient along their unique path.
One way we do that at CMH is by encouraging you to include family and friends in your care. From your clinic appointments to stays in our hospital, we include and care for your loved ones, too, so that they can support you.
During clinic visits, having a second set of eyes and ears helps you learn and remember new information so that you can make informed decisions about your treatment options. Our clinic caregivers are happy to provide you with the information you need to prepare for your appointments and make sure you understand your treatment plan before you leave.
When admitted to the hospital, patients designate a care partner who can stay at the bedside to offer emotional support and comfort and who may act as the family spokesperson, when needed. Care partners are encouraged to ask questions and learn skills that will help them care for the patient at home.
We realize that care partners are often worried and unsure about what the future holds. That is why care partners are in that second ring of the bullseye. We care for our patient’s loved ones, too.
Care partners are invited to eat with the patient, and they receive many of the same comfort benefits our patients do, including aromatherapy and the occasional shoulder massage.
While it’s not always possible to have a friend or loved one by your side at appointments or in the hospital, having that person helps patients. Research has shown that friends and family help patients heal faster, spend less time in the hospital and make the transition from hospital to home more easily.
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