At Columbia Memorial Hospital (CMH) and the CMH Medical Group, we understand that worries or questions about paying for medical care can add to what may already be a stressful time. Our compassionate financial counselors are here to help you navigate the often confusing world of bills, insurance and financial assistance.
As part of our mission at CMH, we are committed to providing high-quality healthcare for everyone, regardless of their financial status.
CMH Patient Financial Services is open to help you 7:30am-6:00pm, Monday through Friday. Our financial counselors can help you with:
Call 503-338-7530 or 1-800-962-2407 to speak with a financial counselor.
After you receive care at CMH, we will immediately bill your insurance company. It can take 30 days or more to process your bill. Once your insurance carrier has processed your claim(s), you will be responsible for all remaining balances. (Please keep in mind that your policy is a binder between you and your insurance company. If you did not follow your insurance plan’s terms, they may not pay for all or part of your care.)
Once all insurance payments are applied to your balance, you will receive a statement notifying you of the amount you owe. Please pay your bill in full or call 503-338-7530 or 1-800-962-2407 to discuss payment options. CMH offers a prompt-pay discount of 5% if you notify us by phone and then pay your full remaining balance within 30 days of your first statement.
If you are ineligible for Medicaid or Financial Assistance, and cannot pay your entire estimated bill, we will work with you to establish monthly payment arrangements until the balance is paid in full.
In some cases, physician services may be billed separately from hospital services. If you receive separate bills, it is because your insurance requires us to do so.
Please provide us with complete insurance coverage and contact information when you register so we can submit a claim to your insurance company. You will be asked to pay any co-payment or deductible at the time of service. If we do not receive payment from your insurance company promptly, we will ask you to contact them directly to arrange for payment.
CMH will make every effort to verify insurance eligibility and benefits. We will also attempt to obtain authorization in accordance with your insurance company’s policies; however, as the insured, you are ultimately responsible for knowing your benefits. Please check with your insurance company before receiving non-emergency services to ensure CMH is contracted and that authorization, if needed, has been obtained.
If you are covered by Medicare, CMH will file your claim for you. If you have a Medicare supplemental policy, upon our receipt of payment from Medicare, we will bill your supplemental carrier as well. CMH is a Medicare-designated Critical Access Hospital. This designation means if you are admitted to the hospital after an emergency room visit or if you are in observation status before your inpatient admission, you will receive two bills for your stay at CMH.
We offer several payment options, including prompt-pay discounts, private-pay discounts and revolving payment plans, as well as financial assistance programs. For billing or insurance questions, payment arrangements, or information on financial assistance, call 503-338-7530 or 800-962-2407.
CMH offers many forms of financial relief for those patients without healthcare insurance and in need of need of emergent or non-elective services. Read our Financial Assistance Policy.
You must complete a Financial Assistance Application (Solicitud de Asistencia Financiera ) and provide some documents to support your income. Full financial assistance will be provided for applicants with a reported gross family income at or below 200 percent of Federal Poverty Level.
A sliding fee scale will be used to determine financial assistance discounts for applicants with a gross family income above 200 percent but below 400 percent of Federal Poverty Guidelines. A notice of determination will be sent to the applicant within 30 days of receipt of a completed application.
Call 503-338-7530 or 1-800-962-2407 and ask to speak to a financial counselor. They will evaluate your eligibility for various Local and State Programs, including Oregon Health Plan/Medicaid.
CMH is committed to providing meaningful information to our patients about the costs associated with healthcare services. You may call our representatives for a good faith estimate at 503-338-7530 or 1-800-962-2407.
Prior to your call, it is important that you contact your insurance company to ensure that the services required are “covered services”. Please let our representative know if the services are not covered or if you are uninsured.
You will also need to contact your provider’s office to get the specific diagnosis or procedure description.
When you call Patient Financial Services, please have the following information available, so that we can provide you with the most accurate estimate possible:
A: Please be aware that providing you with an estimate of your potential costs is an imperfect process and although we would like to guarantee our pricing estimates, it would be inappropriate to do so. Your costs may be less or more than what we estimated because of a number of reasons. All estimates are based on information provided to us by a prospective patient and we compare that information to our hospital’s historical pricing for comparable services. We cannot predict or estimate changes in treatment decisions, unforeseen complications, and additional tests or procedures ordered by a provider, among other things.
A: The estimates provided are only related to your hospital bill. Any healthcare providers not employed or contracted with CMH, who have rendered services related to your hospital stay or visit, may bill you separately. This can include fees related to specialists, anesthesiologists, pathologists, and radiologists.
Independent laboratory and radiology services will also bill you separately for reading and interpreting EKG’s, X-rays, EEG’s and lab work. If you have questions about those bills, please call the number printed on their statements.
A: The Affordable Care Act (or Obamacare) allows you to compare health insurance plans and prices side-by-side and choose the one that fits your needs and your budget. Best of all, financial help is available. Please visit the HealthCare.gov to learn about the health plans available in your area.
DISCLAIMER: Columbia Memorial Hospital (CMH) makes no guarantees regarding the accuracy of the pricing information provided herein. The pricing information provided by this website is strictly an estimate of prices, and CMH cannot guarantee the accuracy of any estimates. All estimates are based on information provided by a prospective patient and do not include, among other things, any unforeseen complications, additional tests or procedures, and non-hospital related charges—any of which may increase the ultimate cost of the services provided. Any prospective patient should understand that a final bill for services rendered at CMH may differ substantially from the information provided by this website, and CMH shall not be liable for any inaccuracies.
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