Quality of Care

Quality of Care


Cultivating a culture of safety and patient satisfaction

Quality of Care

Doing the Right Thing in the Right Way at the Right Time

Columbia Memorial Hospital (CMH) is committed to providing the safest, highest quality and most satisfying care possible, and, to following the industry’s best practices in every area of our organization. CMH fosters a culture of transparency, meaning we promise to be as open and honest about medical errors and lapses as we are about achievements and successes. We firmly believe that we owe it to our patients, to be honest, and understand that candid discussions can result in significant quality improvement. At CMH, we support and encourage patients to review their charts at any time and ask questions of their physicians and nurses about what they mean.

Training

Every member of your care team participates in ongoing quality and safety training and skill development. We are dedicated and focused on working together to ensure that we do the right thing, in the right way, and at the right time.

Transparency

A major part of our commitment to improving quality and safety is our pledge to publicly share our performance data and provide clear explanations of what these measures mean. To this end, CMH participates in the Oregon Patient Safety Commission, an organization that seeks to advance, support, and encourage patient safety in the state.

Partnership

CMH also participates in the Partnership for Patients (PfP) initiative, a nationwide collaborative effort to reduce the number of hospital-acquired conditions by 40 percent and hospital re-admissions by 20 percent. CMH joined the PfP with the knowledge that collaboration among our peers could yield extraordinary improvement in patient safety. We encourage patients to review our performance and welcome your questions, comments, concerns and suggestions, and promise to listen closely and respond promptly to them.

Patients and Families Partnering with Caregivers

The Patient & Family Advisory Council (PFAC) is an active part of CMH’s healthcare transformation team. PFAC members include healthcare providers, patients, and family members. Their common goal is to assure that healthcare is responsive to an individual’s priorities, preferences, and values. Studies consistently show that when patients and their loved ones are more active in their care plan, healing time is faster and outcomes are improved. At the core of a PFAC is the desire to improve quality.

The CMH PFAC is focused on:

  • Collaborating with CMH caregivers to improve safety, quality of care and patient satisfaction.
  • Providing insight to enhance the overall hospital experience for patients and families.
  • Offering input to CMH leadership in planning and evaluating services, programs and policies.
  • Promoting a positive relationship between CMH and the communities it serves.

If you are interested in becoming a member of the CMH Patient and Family Advisory Council, please call 503-338-7505.

Reporting a Concern

If you have any concerns involving patient care or safety, we ask that that you speak first to the person providing your care. If you do not feel satisfied or wish to speak with a manager or director of the department or unit where you are receiving care, please ask any CMH caregiver and they will help you reach the right person. We also encourage you to contact our Quality Management Department with comments, complaints, as well as letting us know how you feel about your care and service.

Email: feedback@columbiamemorial.org
Phone: 503-338-7505
Fax: 503-338-7586
Mail: Columbia Memorial Hospital
Quality Management
2111 Exchange Street
Astoria, OR 97103

Columbia Memorial Hospital is accredited by the Healthcare Facilities Accreditation Program (HFAP). If you have a concern regarding patient care or safety issues that were unresolved by the organization, you may contact HFAP and submit a concern in one of the following ways:

Phone: 312-202-8258
Mail: Healthcare Facilities Accreditation Program
Quality/Patient Safety Services Department
142 E Ontario Street
Chicago, IL 60611